Customer Support Agent
We usually respond within three days
Customer Support Agent (UK)
Location / Work Arrangement: Hybrid (UK) ( weekdays early shifts in office/lates WFH. Weekends - wfh )
Contract Type: Part-time 35 hours
Working Hours: Shift-based, scheduled across Mon–Sun, between 9:00am–11:00pm
Role Purpose: Deliver omnichannel customer support (chat, calls, email) to our Restaurant Partners (RPs), resolving queries end-to-end while adhering to SLAs.
Key Responsibilities:
- Handle inbound support across chat, phone, and email, meeting SLA targets
- Support RPs with account changes, complaints, and account updates
- Review and resolve invoice-related queries
- Own issues end-to-end, from first contact through to resolution
- Work with other departments to investigate and resolve complex issues
- Identify reactive upsell opportunities during calls (commission available on successful upsells)
Compensation:
- Base salary: TBC
- Commission: available on reactive upsells made during calls
- Performance bonus: up to £3,000 annually, based on performance
- Department
- Customer Support - Manchester UK
- Role
- Customer Support Agent
- Locations
- Manchester
- Remote status
- Hybrid
About OrderYOYO
OrderYOYO provides online ordering solutions for independent restaurants and takeaways. We help partners build their own branded websites and apps, giving them the tools to grow customer relationships, manage online orders, and reduce reliance on third-party platforms. Our focus is on empowering local restaurants to thrive in the digital market.