Telesales Manager

Manchester City Centre - 5 days a week in office

We are looking for a confident and highly motivated Telesales Manager to strengthen our

team in the UK. We are growing quickly and have ambitious plans for the coming

years, so we need someone exceptional to help us get there!

What we do at OrderYOYO

We help restaurants succeed online by providing personalised, branded mobile apps,

websites, and tailored marketing. We ensure that small and medium-sized restaurants and

chains aren’t burdened with high commissions and give them control over their success.

Recently, we merged with App Smart, a market leader in shop and POS systems, making us

the European market leader and the biggest restaurant liberator in Europe.

What you’ll be doing

From our office in Manchester, you will lead all telesales activities.

You will be responsible for the performance and development of a team of telesales

executives. We rely on you to motivate and engage the team daily so they can reach their

targets and personal development goals.

We need someone with an inclusive leadership style — supportive, consistent, and

results-driven.

The role

• Develop and manage KPIs for the telesales function

• Prepare weekly and monthly performance reports

• Ensure lead and sales quality meet required standards

• Support and guide the team when needed

• Conduct one-to-one meetings and help team members achieve their development goals

• Recruit and onboard new team members

• Organise and promote team initiatives and contribute new ideas

• Carry out disciplinary procedures and resolve potential conflicts

• Lead and support projects where needed

• Provide necessary updates and improvements on projects

• Collaborate with colleagues, support the team, and foster a positive work environment and team spirit

• Build strong relationships with key stakeholders to ensure a cohesive approach across all functions

Who we are at OrderYOYO

Our company culture comes first. We aim to create a pleasant and safe working

environment where personal growth is supported. At OrderYOYO,, we act as one team and

strive to help others succeed. Our values — Passion, Action, Compassion, One Team —

define us and will be part of your daily work, no matter your role.

What we’re looking for

• Experience leading a team in a sales environment

• Ability to adapt your approach to the individual needs of team members

• Demonstrates honesty and integrity

• Passion — adaptable with a can-do attitude; positive, proactive, and energised by working in a fast-paced, ever-changing environment

• Action — leads by example and initiates action

• Compassion — able to show empathy and provide support when needed

• One Team — strong communication skills (written and verbal); able to build strong relationships with your team, stay calm under pressure, and communicate information clearly and logically

What we offer

• Competitive base salary (depending on experience) plus performance-based bonus

• Quarterly conferences (This years global conference is in Las Palmas!)

• Quarterly employee awards

• Holiday purchase scheme